Children’s Safety & Guidance Policy

Effective: 28 September 2026

Eidok Children’s Safety & Guidance Policy

Applies to: every user under 18, their parents and guardians, educators, and everyone who interacts with young people on Eidok.
Urgent child-safety contact: eidokoffice@gmail.com (subject: “Child Safety”)

In short

You must be 13 or older to use Eidok. Accounts belonging to children under 13 are removed.
Teens aged 13–17 get extra protections, and some features are for adults only.
We have zero tolerance for child sexual exploitation, grooming and abuse. We remove it, disable accounts and report to authorities.
Young people, parents and the community can report concerns quickly, and reports about minors are prioritised.

Our commitment
Minimum age and age assurance
Protections for teens
Features that connect strangers
What we never allow
How we detect and respond
Working with authorities
Advice for young people
Guidance for parents and guardians
Guidance for schools and educators
How to report
Data and privacy of young people
Changes to this policy

1. Our Commitment

Young people use social media to learn, create, laugh, stay close to friends and discover who they are. They also face real risks: grooming, exploitation, bullying, harmful content and scams. At Eidok, protecting children and teenagers is built into our rules, our product design and our moderation. We would rather lose a user than put a child at risk.

This policy explains who may use Eidok, the extra protections we give to teens, what we never allow, how we respond to harm and how young people, families and the community can help.

2. Minimum Age and Age Assurance

You must be at least 13 years old to create an Eidok account. We ask for your date of birth when you sign up.
Where local law sets a higher minimum age or requires parental consent, that requirement applies.
If we learn — from a report, from the account itself or from other signals — that an account belongs to a child under 13, we will remove it and delete its information.
People who give a false date of birth to get around these rules will have their accounts removed.
If you believe someone under 13 is using Eidok, report the account or email us.

3. Protections for Teens (13–17)

3.1 Privacy

We encourage teens to keep their profile, posts and friends list visible to friends only, and to limit who can send them messages and friend requests.
Teens should avoid sharing their location, school, phone number or daily routine.

3.2 Adult-only features

Under our Terms of Service, teens are not permitted to create or manage Pages or Groups, sell in the Marketplace, post jobs, run advertising or buy paid features. Accounts found doing so may be restricted.

3.3 Age-appropriate content

Content that is harmful to young people — including sexual content, graphic violence, promotion of self-harm or eating disorders, and dangerous challenges — is removed under our Community Protection Guidelines.
Content marked as for adults only is not intended for teens.

3.4 Messaging

Adults who send inappropriate messages to minors will lose their accounts.
Teens can block and report anyone at any time, and the person is not told who reported them.

4. Features That Connect Strangers

Some Eidok features, like Moment Match, connect people who do not know each other. These features include safety measures designed with young people in mind:

the other person only sees a first name, a country and the moment shared — never the full profile, unless both people choose to stay in touch;
messages are automatically checked, and requests for phone numbers, addresses, social media accounts, money or photos, as well as sexual or harassing messages, can be blocked before delivery;
chats last a maximum of ten minutes, and either person can end them at any time;
“Report & block” ends the chat immediately and prevents future matches with that person;
the number of moments a person can share each day is limited.

In Adda watch-together rooms, anyone who has the roomIn Adda watch-together rooms, only people who are invited can join. Teens should only join rooms with friends they know in real life.rsquo;s invite link can join, so links should only be shared with trusted friends. Teens should only join rooms with friends they know in real life.

5. What We Never Allow

Child sexual abuse material (CSAM) of any kind, including drawings, cartoons, animation and AI-generated images, and links to it.
Grooming: adults building trust with a minor for sexual purposes, asking for images, arranging secret meetings, offering gifts or money, or moving the conversation to other apps.
Sextortion: threatening to share intimate images of a young person unless they send more images or money.
Sexualising minors in comments, captions, messages, usernames or any other form.
Exploitation and trafficking of children for sex, labour, marriage or any other purpose.
Bullying and humiliation of young people, including mocking their appearance, spreading rumours or sharing embarrassing photos.
Exposing children’s private information such as their school, address or daily routine in a way that could put them at risk.
Dangerous challenges and content that encourages young people to hurt themselves or others.
Selling age-restricted products (such as alcohol, tobacco or vaping products) to minors.

6. How We Detect and Respond

Reports first: reports involving minors are prioritised for review.
Automated tools: we use automated checks to help detect harmful images and messages, for example in Moment Match.
Immediate action: content that exploits children is removed as soon as we find it, and the accounts involved are permanently disabled.
Preserving evidence: we preserve information needed by investigators, in line with the law.
Preventing return: we take steps to stop people removed for child-safety violations from creating new accounts.

7. Working with Authorities

We cooperate with law enforcement and child-protection organisations when required by law or when a child’s safety is at risk. Where we become aware of child sexual abuse material or a child in danger, we report it to the relevant authorities.

8. Advice for Young People

Keep personal details private. Never share your phone number, home address, school, passwords or ID documents with people you only know online.
Trust your feelings. If a conversation makes you uncomfortable, stop replying, block the person and report them. You will never be in trouble for reporting.
Never send intimate photos. Once sent, you cannot control where they go. If someone asks you for them or threatens you, do not pay and do not send more — tell a trusted adult and report it immediately.
Be careful with “too good to be true” offers of gifts, money, modelling jobs or fame from strangers.
Never meet someone alone whom you only know online. If you do decide to meet, tell a parent or guardian and meet in a busy public place.
Think before you post. Things you share can be copied and shared, and can stay online for a long time.
Be kind. If you see someone being bullied, report it and let them know they are not alone.
Talk to someone. A parent, teacher, counsellor or another trusted adult can help if anything online worries you.

9. Guidance for Parents and Guardians

Talk early and often about what your child does online, who they talk to and what makes them uncomfortable.
Set up together: help your child choose privacy settings, review who can see their posts and who can message them.
Agree on rules: for example, no sharing of personal details, no meeting online friends without an adult, and telling you about anything worrying.
Keep the door open: make sure your child knows they can come to you without being punished or losing their phone.
Watch for warning signs: secrecy about online friends, unexpected gifts or money, withdrawal, anxiety after using their phone.
Learn the tools: know how to report and block on Eidok.
Contact us: if you believe your child under 13 has an account, or that any child is at risk, email eidokoffice@gmail.com. We will act quickly.

10. Guidance for Schools and Educators

Teach students about privacy, consent, respectful communication and how to spot scams and grooming.
Encourage students to report harmful content and to support classmates who are being bullied.
Contact us if a school community faces a serious online safety issue involving Eidok.

11. How to Report

If a child is in immediate danger, contact local police or emergency services first.
Use Report on the post, profile, message or chat. In Moment Match, use Report & block.
Block the person so they can no longer contact the child.
Do not download, screenshot, share or forward abusive images of children, even to report them — this can itself be a crime. Report them where they appear.
For urgent cases, email eidokoffice@gmail.com with the subject “Child Safety”, including a link to the account or content.

12. Data and Privacy of Young People

We collect only the information needed to provide the Service and to keep young people safe, as described in our Privacy Policy. We do not knowingly collect information from children under 13. Parents and guardians may contact us about a child’s information and request its deletion where appropriate.

13. Changes to This Policy

We review this policy regularly as technology, risks and laws change, and update it to strengthen protections. The date at the top shows the latest version.