Terms

Effective: 7 October 2026

Eidok Terms of Service

Welcome to Eidok. These Terms of Service (the “Terms”) are an agreement between you and Eidok (“Eidok”, “we”, “us” or “our”). They govern your access to and use of the Eidok website at eidok.com, the Eidok mobile experience and every feature, product and service we offer (together, the “Service”).

Please read these Terms carefully. They explain your rights and responsibilities, the rules for using Eidok, and important limits on our liability. By creating an account, accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, our Community Protection Guidelines and the additional policies referenced below. If you do not agree, you must not use the Service.

In short

• You must be at least 13 to use Eidok (18 for some features), and you are responsible for your account.
• You own what you post. You give us permission to host and show it according to your settings.
• Follow the law and our rules. We can remove content and restrict accounts that break them.
• AI features are helpful but not perfect. Marketplace purchases are between you and the seller.
• The Service is provided “as is”, and our liability is limited to the extent the law allows.

Contents

1. Who may use Eidok
2. Your account
3. Privacy
4. Your content and licence
5. Using Eidok responsibly
6. Features and services
7. Artificial intelligence features
8. Safety, Alerts and Money Records
9. Moment Match and Adda
10. Marketplace, Pages and commerce
11. Connected shops (Eidok Link)
12. Paid features, points and advertising
13. Intellectual property and copyright complaints
14. Moderation, enforcement and appeals
15. Ending these Terms
16. Third-party services
17. Disclaimers
18. Limitation of liability
19. Indemnity
20. Disputes and governing law
21. General terms
22. Changes to these Terms
23. Contact

1. Who May Use Eidok

• Minimum age. You must be at least 13 years old to create an account. If the law in your country requires a higher age, or requires parental consent, to use a service like Eidok, you must meet that requirement.
• Younger users. If you are under 18, you confirm that a parent or legal guardian has reviewed and agreed to these Terms with you. Our Children’s Safety & Guidance Policy describes the additional protections that apply to you.
• Features for adults only. You must be at least 18 to create or manage a Page or a Group, to sell in the Marketplace, to post jobs, to run advertising or to buy paid features.
• Eligibility. You may not use Eidok if we have previously disabled your account for violating these Terms, if you are a convicted sex offender, or if you are prohibited from receiving our services under applicable law, including sanctions laws.
• On behalf of an organisation. If you use Eidok for a business or organisation, you confirm that you are authorised to accept these Terms on its behalf, and “you” includes that organisation.

2. Your Account

2.1 Accurate information

Provide accurate and complete information when you register and keep it up to date. Use the name you use in everyday life. Usernames and profile photos must not impersonate anyone or infringe anyone’s rights.

2.2 Security

You are responsible for keeping your password confidential and for all activity on your account. Use a strong, unique password, enable two-factor authentication where available, and do not share your login details. Notify us immediately at eidokoffice@gmail.com if you suspect unauthorised access.

2.3 One person, one identity

You may not create accounts to impersonate others, mislead people, evade a suspension or ban, or artificially boost content. If you manage more than one legitimate account, you may use our account-switching feature, but each account must comply with these Terms.

2.4 Signing in with partners

You may create or access your account by signing in with Eye News BD. When you do, Eye News BD confirms your identity to us. Your use of Eidok remains subject to these Terms, and your use of Eye News BD remains subject to its own terms.

2.5 Usernames

We may reclaim or change a username if it is inactive, infringes someone’s rights, is used to impersonate, or is needed to comply with the law.

3. Privacy

Our Privacy Policy explains how we collect, use and share your information. By using Eidok, you understand that we will process your information as described there, including sharing content according to your settings and processing information with our service providers.

4. Your Content and Licence

4.1 You own your content

“Content” means anything you post, upload, stream, send or otherwise share through the Service — including text, photos, videos, audio, reels, stories, live broadcasts, comments, messages, moments, blogs, products, events and profile information. You keep all ownership rights you have in your content.

4.2 The licence you give us

To operate Eidok, we need your permission to use your content. By sharing content on Eidok, you grant us a worldwide, non-exclusive, royalty-free, transferable and sub-licensable licence to host, store, reproduce, process, adapt, modify (for example to resize, compress, crop, transcode or translate it), publish, display, distribute and make your content available on and through the Service and our related communications, in accordance with your privacy and audience settings.

This licence exists only to operate, provide, promote and improve the Service. It ends when your content is deleted from our systems, except: (a) where it has been shared with others and they have not deleted it; (b) for reasonable periods needed for backups; or (c) where we must keep it to comply with the law or enforce our rules.

4.3 Your promises about your content

You confirm that you own or have the necessary rights to share your content and to grant this licence, and that your content — and our use of it as permitted by these Terms — does not violate any law or anyone’s rights, including intellectual property, privacy and publicity rights.

4.4 Public content

When you share content publicly, anyone can see it, including people without an Eidok account, and it may be indexed by search engines, embedded or shared by others. Think carefully before sharing content publicly.

4.5 Feedback

If you send us ideas or suggestions about Eidok, we may use them without any obligation to you.

5. Using Eidok Responsibly

You agree to use Eidok only in compliance with these Terms, our Community Protection Guidelines and all applicable laws. In particular, you must not:

• share content that is illegal, violent, hateful, harassing, sexually exploitative (including any content sexualising minors), fraudulent, or that promotes terrorism, self-harm or dangerous activities;
• impersonate any person or organisation, or misrepresent your affiliation;
• spread misinformation likely to cause real-world harm, or share manipulated media in a way that misleads;
• send spam, run fake engagement, or buy, sell or trade accounts, followers, likes, reviews or usernames;
• scam, defraud or mislead others, or run pyramid or “get-rich-quick” schemes;
• collect or harvest information about users without permission, including by scraping, crawling or automated means;
• access or attempt to access accounts, systems or data you are not authorised to access;
• upload viruses, malware or harmful code, or interfere with, overload or disrupt the Service;
• bypass or attempt to bypass any security, rate-limit, age or safety measure;
• reverse-engineer, copy or create derivative works of the Service except as permitted by law;
• use the Service to develop a competing product using our data or content without permission;
• help or encourage anyone else to do any of the above.

6. Features and Services

Eidok offers many features, including news feeds, posts, photos, videos, reels, stories, live video, messaging, groups, pages, events, the Marketplace, offers, jobs, blogs, courses, forums, games, Tell your feed, Adda, Moment Match, voice and video calls, My Day, Safety & SOS, Proof Vault, Disaster alerts, Dena-Paona, Krishi Bondhu and news from Eye News BD. Some features have their own additional rules, which form part of these Terms:

• Community Protection Guidelines
• Children’s Safety & Guidance Policy
• Eidok Marketplace Policy
• Eidok Business Pages Policy
• Eidok Groups Policy
• What You Can Share on Eidok
• Eidok Services Rules (My Day, Safety & SOS, Proof Vault, Disaster alerts, Dena-Paona, Krishi Bondhu, calls and messages)

We are constantly improving Eidok. We may add, change, limit or remove features at any time, and some features may be tested with only some users or offered only in some countries.

7. Artificial Intelligence Features

Some features use artificial intelligence, including Tell your feed, Moment Match (describing moments, matching, conversation starters, translation and safety checks), the My Day assistant and notes, Krishi Bondhu, call translation, Disaster alerts, news summaries and writing suggestions. By using these features you understand that:

• Output may be wrong. AI-generated summaries, answers, translations and suggestions can be inaccurate, incomplete or out of date. They do not represent the views of Eidok and must not be relied on as professional advice (medical, legal, financial or otherwise).
• Translations are automatic. Nuance, tone and meaning may be lost. Where available, check the original message.
• Safety filters. Content and messages may be blocked or not delivered if our automated systems identify them as unsafe. Automated systems can make mistakes; you can contact us if you believe something was blocked incorrectly.
• Processing by providers. Your inputs are processed by our AI service provider as described in our Privacy Policy.
• Responsible use. You must not use AI features to generate illegal, harmful or deceptive content, or to try to extract information about other users.
• Usage limits. We may limit how often AI features can be used to keep them available and affordable for everyone.

7a. Safety, Alerts and Money Records

• Not an emergency service. Safety & SOS, Safe Walk and the Family circle help you tell the people you chose. They do not contact the police, fire service or ambulance and can fail without internet, location, battery or permissions. In an emergency, call 999 first.
• Not official warnings. Disaster alerts are made from news, open data and forecasts and can be wrong, late or missing. Always follow official warnings from the Bangladesh Meteorological Department, the Flood Forecasting and Warning Centre, the Department of Disaster Management and local authorities.
• Not a lender or a bank. In Dena-Paona, Eidok does not lend, hold, send or collect money and charges no interest. It keeps the record that both people confirmed. You are responsible for the accuracy of what you enter and for any obligations between you.
• Recordings. You are responsible for recording lawfully with Proof Vault and for how you share recordings.
• Advice is advice. My Day, the assistant and Krishi Bondhu give general information and advice, not medical, legal, financial or certain agricultural diagnosis.
• The full rules are in the Eidok Services Rules.

8. Moment Match and Adda

8.1 Moment Match

• Moment Match connects you with a stranger who is living a similar moment. Moments you share are used to find a match and are shown to the person you are matched with.
• Your partner sees your first name, country, moment photo and note, and the messages you send. Your profile is revealed only if you both choose “Stay in touch”.
• Chats last up to ten minutes. Either person may end a chat at any time.
• Do not share or request phone numbers, addresses, social media accounts, money or intimate images. Messages that do so may be blocked.
• Use “Report & block” if anyone makes you uncomfortable. Reported people cannot be matched with you again.
• We may limit the number of moments you share each day and restrict access for people who misuse the feature.

8.2 Adda

• Adda rooms let friends watch reels together, react and talk with their voices. Only invite people you know and trust.
• You must not record other people’s voices or faces from an Adda room without their consent. Clips created in Adda must follow our Community Protection Guidelines.

9. Marketplace, Pages and Commerce

• Eidok is a venue. Unless we clearly say otherwise, Eidok is not a party to transactions between buyers and sellers, does not own or hold the products listed, and does not guarantee their quality, safety, legality, availability, delivery or the accuracy of listings.
• Sellers are responsible for their listings, for complying with laws that apply to their sales (including consumer protection, tax and import laws) and for honouring their offers, delivery and return commitments.
• Buyers are responsible for evaluating sellers and products and for using safe payment and delivery methods.
• Disputes between buyers and sellers are to be resolved between them. We may, but are not obliged to, help, and we may remove sellers who act fraudulently.
• All selling must comply with the Marketplace Policy, and all Pages with the Business Pages Policy.

10. Connected Shops (Eidok Link)

• Owners of websites built on the Metanoz platform can connect them to Eidok with Eidok Link. Only the verified owner of the website may do so, and by connecting, the owner authorises Eidok to create an account and Page for the shop and to display the shop’s products and blog posts on Eidok.
• Product information is synchronised automatically from the owner’s website. The owner is responsible for the accuracy of that information, and for everything related to orders placed on the website, including payment, delivery, returns, refunds and customer service.
• “Buy Now” buttons direct shoppers to the product page on the shop’s website. Eidok does not process these orders or payments.
• Owners can disconnect at any time. When they do, synced products and blog posts are hidden from Eidok. The Page and account remain until the owner deletes them.

11. Paid Features, Points and Advertising

• Paid features such as membership packages, boosted posts or Pages and advertising are described, with their prices, before you pay. By purchasing, you authorise us or our payment provider to charge the payment method you choose.
• Refunds. Unless required by law or stated at the time of purchase, payments are non-refundable, including for partially used periods.
• Points and wallet. Points, wallet balances and similar credits are provided under the rules shown in the Service. They have no cash value and cannot be transferred or exchanged except where a feature expressly allows it. We may adjust balances that were obtained through error, fraud or abuse.
• Advertising. Advertisers are responsible for their ads and landing pages, which must be truthful, lawful and comply with our policies. We may reject or remove any ad.
• Taxes. You are responsible for any taxes applicable to your purchases, except those we are required to collect.

12. Intellectual Property and Copyright Complaints

12.1 Our rights

The Service, including its software, design, text, graphics, logos and the Eidok name and marks, is owned by Eidok or its licensors and is protected by intellectual property laws. Except for the rights expressly granted in these Terms, we reserve all rights. You may not use the Eidok name, logo or marks without our written permission, except to refer to the Service in a truthful, non-misleading way.

12.2 Reporting infringement

We respect intellectual property rights and expect our users to do the same. If you believe content on Eidok infringes your copyright or trademark, send us a notice at eidokoffice@gmail.com including:

• your name and contact details;
• a description of the work or mark you believe is infringed;
• the exact link to the content on Eidok;
• a statement that you believe in good faith that the use is not authorised;
• a statement that the information in your notice is accurate and that you are the rights owner or authorised to act for them;
• your physical or electronic signature.

We may remove the content and notify the person who posted it. We disable the accounts of repeat infringers where appropriate. If your content was removed and you believe this was a mistake, you may send us a counter-notice with an explanation.

13. Moderation, Enforcement and Appeals

• We may review, screen, restrict, label, remove or refuse to display content, and we may limit features or suspend or permanently disable accounts, if we reasonably believe that the content or account violates these Terms, our policies or the law, creates risk or potential legal exposure for Eidok, or harms our users.
• We use a combination of user reports, automated systems and human review. Automated systems may act before a human reviews the content.
• Where appropriate and lawful, we will tell you about the action we took and why. You can ask us to review a decision by contacting us at eidokoffice@gmail.com.
• We may report content and activity that appear to be illegal, especially content that endangers children, to law enforcement.
• We do not have to monitor content, and we are not responsible for content posted by users, but we may do so to keep Eidok safe.

14. Ending These Terms

• By you. You may stop using Eidok at any time and delete your account from your settings or by contacting us.
• By us. We may suspend or terminate your access to all or part of the Service if you violate these Terms or our policies, if we are required to by law, or if continuing to provide the Service to you is no longer commercially viable or creates risk for Eidok or others.
• What happens next. When your account is terminated, your right to use the Service ends. Sections that by their nature should survive — including sections 4.2 (to the extent described), 12, 16, 17, 18, 19 and 20 — continue to apply.

15. Third-Party Services

Eidok may include links to, content from or integrations with third-party websites and services, such as merchant websites, Eye News BD, payment providers and sign-in partners. We do not control them and are not responsible for their content, products, policies or practices. Your use of them is at your own risk and subject to their own terms.

16. Disclaimers

We work hard to provide a safe, secure and reliable Service, but to the fullest extent permitted by law:

• the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement;
• we do not guarantee that the Service will be uninterrupted, timely, secure or error-free, or that content will be accurate or preserved;
• we are not responsible for the content, statements, products or conduct of any user or third party, whether online or offline.

Some countries do not allow certain disclaimers, so some of the above may not apply to you.

17. Limitation of Liability

To the fullest extent permitted by law, Eidok and its owners, employees, partners and service providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenues, data, use, goodwill or other intangible losses, resulting from: (a) your access to, use of or inability to use the Service; (b) any conduct or content of any user or third party; (c) any purchase made through or as a result of the Service; or (d) unauthorised access to or alteration of your content.

Our total liability for all claims relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim arose or the equivalent of one hundred US dollars (USD 100). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for fraud or for death or personal injury caused by negligence.

18. Indemnity

To the extent permitted by law, you agree to defend, indemnify and hold harmless Eidok and its owners, employees and partners from any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or related to your content, your use of the Service, your violation of these Terms or your violation of anyone else’s rights.

19. Disputes and Governing Law

• Talk to us first. If you have a dispute with Eidok, please contact us at eidokoffice@gmail.com and we will try to resolve it informally within sixty days.
• Governing law. These Terms and any dispute arising from them are governed by the laws of the People’s Republic of Bangladesh, without regard to conflict-of-law principles.
• Courts. Subject to the next point, disputes will be resolved exclusively by the competent courts of Bangladesh.
• Consumers. If you are a consumer living in a country whose laws give you the right to bring a claim in your local courts or under your local law, nothing in these Terms removes that right.

20. General Terms

• Entire agreement. These Terms, together with the policies they reference, are the entire agreement between you and Eidok about the Service.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver. If we do not enforce a provision, that is not a waiver of our right to do so later.
• Assignment. You may not transfer your rights under these Terms without our consent. We may transfer ours, for example as part of a merger or acquisition.
• Language. These Terms may be translated. If there is a conflict between versions, the English version prevails.
• Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control.

21. Changes to These Terms

We may update these Terms to reflect changes to the Service, our business or the law. If changes materially affect your rights, we will notify you in advance, for example through a notice in the Service or by email. The “Effective” date at the top shows the latest version. If you continue to use Eidok after the changes take effect, you accept the updated Terms. If you do not agree, you must stop using the Service.

22. Contact

If you have any questions about these Terms, contact us:

• Email: eidokoffice@gmail.com
• Website: https://eidok.com